Return

Yes, we offer a full right of withdrawal within 14 days of receiving your item. Here are the details on how open purchase works:

Conditions for open purchase

Right of withdrawal: You have the right to cancel your purchase within 14 days of receiving the goods.

Product condition: In order to return a product and receive a full refund, the following requirements must be met:

• The product should be unused.
• Any possible labels will remain seated.
• Accessories that was included with the purchase must be sent with it.
• The product must be returned in its original packaging.

Important to consider

Handling the product: Check the product carefully and avoid removing labels or using it if you plan to take advantage of open purchase.

Shipping costs: Return costs may apply and vary depending on the weight and volume of the product.

Do you need help?

If you have questions about open purchases, returns or want to know more about your rights, do not hesitate to contact our customer service.

Accessories & spare parts: Fixed cost of 89 SEK

Electric scooters & electric bicycles: SEK 699–4999 depending on weight and volume. You will always be informed of the return cost for electric vehicles before anything is sent back.

Do you need help?

If you have questions about open purchases, returns or want to know more about your rights, do not hesitate to contact our customer service.

Returning a product and getting a refund should be a simple process. Here's what you can expect when you return an item to us:

Step 1: Return confirmation

Once your return has been received and inspected by us, we will send you a return confirmation email. This email will state the approved refund amount, minus any return shipping fee.

Example of repayment calculation

Purchase price: If you have purchased a product for 299 SEK and the return fee is 89 SEK, your refund amount will be 210 SEK.

Step 2: Processing the refund

Timeframe for treatment: The refund is normally processed within 1-3 business days after we have your returned order.

Refund method: The amount will be automatically credited back to the credit card or payment method used for the original purchase.

If your return is not approved

Damage or wear: If your return is not approved due to wear, damage, or other issues that affect its resale value, we will notify you via email.

Handling of damaged goods: Depending on the nature of the damage, we may make a deduction from your refund to cover the decrease in value or, in some cases, return the product to you if it cannot be accepted as a return.

Do you need help?

If you have any questions about your return or the refund process, please do not hesitate to contact our customer service for personal assistance.

If you are waiting for a refund and have not seen any funds returned to your account, there are a few steps you can take to resolve this:

Step 1: Check your bank account

Check your account: Sometimes bank transactions can take time to appear in your account. We recommend that you check your bank account again to ensure that the refund has not been processed.

Step 2: Contact your credit card company

Processing time: Please contact your credit card company, as it can often take some time for a refund to be officially issued and reflected in your account. This process can take up to 1-3 business days in some cases.

Step 3: Check with your bank

Delays at the bank: If you used a debit card or direct deposit, please also contact your bank. There is often a processing time before a refund is posted to your account.

Step 4: Contact us

Still no refund?: If you have followed all the steps above and still have not received your refund within 1-3 business days, please contact us.