Guarantee.

With us at Wheelyshop.se We offer a warranty on all electric bikes and electric scooters that we sell to ensure that our customers are satisfied and confident with their purchases. Below you will find information about our warranty and what it covers.

Warranty period:
Our warranty period is 1 year from the date the e-bike/e-scooter is delivered to the customer. For products purchased before December 31, 2024, a warranty period of 6 months applies. During the warranty period, if any problem arises with your e-bike/e-scooter that is related to a manufacturing defect, we will repair or replace the product at no extra cost to you.

What the warranty covers:
Our warranty covers the repair or replacement of all parts that prove to be defective due to manufacturing defects. This includes technical components such as the electric motor, the control unit and the display.

What the warranty does not cover:
The warranty does not apply to normal wear and tear or damage caused by:

  • Accidents
  • Improper use or maintenance
  • Changes or modifications to the electric bicycle/electric scooter
  • Use of non-approved spare parts
  • Harsh use or weather conditions (moisture damage)
  • Natural wear and tear on the battery, including reduced capacity or range that occurs over time and through normal use
  • Wear or puncture of tires and tubes
  • The warranty also does not cover aesthetic defects such as scratches or paint loss.

Limitations and release of liability:
Wheelyshop is not liable for indirect or consequential damages that may arise as a result of product defects. This includes, but is not limited to:

  • Economic losses
  • Lost use of the product
  • Costs for alternative means of transportation, such as bus tickets, rental cars, or other replacement vehicles

The warranty only covers the repair or replacement of the defective product or its parts according to the warranty terms. Any inconveniences that arise during the warranty process, such as waiting time for repair or delivery, are not covered by Wheelyshop's responsibility.

Responsibility for transportation costs:
In some cases, problems can be resolved without the need to return the product, for example by making adjustments with our guidance or by sending us a replacement part. However, if the e-bike or e-scooter needs to be sent back to us for repair or replacement, we will send you a prepaid return label to facilitate the process. Once the repair or replacement is complete, we will also cover the costs of returning the product to you.

Procedure for applying for warranty:
If you experience a problem with your electric bike or electric scooter during the warranty period, follow the steps below:

  1. Contact us through our website.
  2. Please submit the following information:
    • Order number
    • Pictures or videos that clearly show the problem
    • A brief description of the error

We will process your warranty claim within 5 business days of receiving all necessary information. Our team will do their best to resolve the issue quickly and efficiently.

Important:
For the warranty to be valid, the e-bike/e-scooter must have been used and maintained according to the user manual and the manufacturer's recommendations. We recommend that you save the purchase receipt and other documentation related to the purchase, as this is required to apply for the warranty.

Please also note that water resistance may decrease over time due to normal wear and tear and use. To ensure your product maintains its function and performance, we recommend that you avoid exposing it to excessively humid conditions and follow the manufacturer's maintenance guidelines.

Note:
This warranty does not affect your rights under the Consumer Sales Act.

Thank you for choosing Wheelyshop!
We at Wheelyshop are convinced that our electric bikes and electric scooters are of high quality. We strive to ensure that you as a customer are satisfied with your purchase and wish you many happy and environmentally friendly journeys with your new means of transport!